FREQUENTLY ASKED
QUESTIONS

THE NUTRIMOM PROGRAM

Q: What is the Nutrimom program?

Nutrimom is the first, science backed support system that helps moms nurture the healthiest child possible throughout the first 1,000 days. 

Science shows that what happens in the first 1,000 days of a child’s life, from the first day of pregnancy to their second birthday, has a substantial impact on a child’s health for the rest of their lives. The future health of your baby is shaped during this critical window of opportunity, and you have the ability to influence this critical time.

Good nutrition and the establishment of healthy habits during this critical period really matter.  These behaviors and habits impact a child’s future health.  Adequate nutrition during early life is foundational to maternal, neonatal, infant and toddler health in the short and long-term.   We work hand in hand with passionate partners to mobilize and motivate our stakeholders about the health benefits of good nutrition in early life.  We invest in scientific research of early life nutrition and work with health-care professionals to develop innovative ways to help improve the health of current and future generations.  We actively engage, encourage and promote the benefits of breastfeeding for both mother and child.  We work to ensure all parents have access to simple and relevant dietary guidelines at all stages during the first 1,000 days allowing them to make appropriate and informed feeding choices for their children.

Q: How does the program work?

The Nutrimom CORE plan is a complete support system to guide you along the way.  No questions are too big or too small, and because we know how hectic your life may be, you set the schedule that works best for you.  All of our coaches are registered dietitians with additional qualifications (read “COACHES” for more information). You will be able to connect with a coach via chat during our office hours of 8am EST- 8pm EST Monday-Friday.

Q: What does the CORE plan include?
  • Unlimited access to our team of RD’s during office hours 8am EST- 8pm EST, Monday-Friday
  • Science-based resources created and curated by experts
  • Stage-specific meal plans and recipes
  • Daily tips and reminders with relevant knowledge to stay ahead of the game
  • Anytime, anywhere mobile access: we go, where you go
  • Access to invitation-only webinars by top experts in nutrition, lactation, fitness, sleep, stress management
Q: How can I join the Nutrimom program and what are my options for enrollment?

Joining is quick and easy! Join on www.nutrimom.com, download the app in either the Apple App Store or Android App Store to your device and we will get you started!  At this time, we are offering our CORE plan to our moms and we have some new and exciting announcements to make about additional offerings.  Stay tuned!

Q: What is a Risk Free Trial?

We are confident that your Nutrimom membership will add value to your life, big time. We know it from the moms we already support. Once you join, your credit card will be charged the cost of the monthly membership. But if after 30 days of being active in the program you did not like it, call us and you will receive a full refund. Just as simple as that.

How do you define “being active in the program”?: we encourage you to have at least 3 exchanges with our team of coaches, and to read and put to practice at least 5 pieces of content: artcles, meal plans. recipes. If you are looking for specific nutritional support and did not find it, please call our Customer Care team at 1-844-688-7424. Our white glove service is second to none and we will make sure that you stay a happy customer! 

NUTRIMOM AS A GIFT

Q: Can I give Nutrimom as a gift?

Certainly! Contact us at hello@nutrimom.com or call us at 1-844-688-7424 and we’ll be happy to assist you.

Q: How can I redeem my gift?

Email us at hello@nutrimom.com or call us at 1-844-688-7424 and we’ll be happy to assist you.

FREE TRIAL/COUPON/FREE SAMPLES

Q: How does the free trial work?

Activating your code is quick and easy!  Join on www.nutrimom.com under the tab “OUR PLANS”. We do require your credit card details for verification purposes but you will NOT be charged. Right after you can enter your free trial code, and that’s it! You will receive a prompt to download the app and we will get you started!  Your free trial CORE plan includes:

  • Unlimited access to our team of RD’s during office hours 8am EST- 8pm EST, Monday-Friday
  • Science-based resources created and curated by experts
  • Stage-specific meal plans and recipes
  • Daily tips and reminders with relevant knowledge to stay ahead of the game
  • Anytime, anywhere mobile access: we go, where you go
  • Access to invitation-only webinars by top experts in nutrition, lactation, fitness, sleep, stress management

Q: Do you offer free samples of your products?

We offer free samples at select events and occasionally through our social following on Facebook, Twitter and Pinterest. Connect with us to access samples and other offers.

Q: Do you offer a free trial of your Premium & All-Inclusive plan?

We currently do not offer this option.  Stay tuned!

COACH

Q: Who are the Nutrimom coaches?

All of our coaches are Registered Dietitians who are also moms.  In addition, they are trained by Cornell University in Maternal and Infant Nutrition and many are also lactation consultants, fitness experts, and seasoned scratch cooking aficionados.  They know firsthand the joys and challenges of pregnancy and motherhood as well as the knowledge and strategies necessary to nurture the healthiest baby possible. They are up to the minute in the latest science of Early Life Nutrition and wellness and know just how to help you personalize it to suit your needs.

Q: What is the difference between a Registered Dietitian (RD) and a Nutritionist?

While often used interchangeably, Registered Dietitians (RDs) and Registered Dietitian Nutritionists are both accredited by the Commission on Dietetic Registration (CDR). In order to obtain their accreditation, they must achieve a minimum of a bachelor's degree in dietetics, nutrition or nutrition sciences from an accredited school.  Additionally, RD and RDNs must complete a 1,200  hour supervised dietetic internship during which they work in hospital, clinical, community and food service settings exercising their expertise on behalf of a wide range of populations and needs, Following their internships, RDs and RDNs must pass a registration exam to acquire their credentials and continuing education is then required to uphold their accreditation. 

Nutritionists, on the other hand, hold no nationally recognized accreditation and in many states, there is  no required education or licensing exam required in order to practice. 

All of our coaches are RDs or RDNs who are additionally trained in Early Life Nutrition and use their expertise in their own families every day.

Q: How often can I chat with the Nutrimom Coaching Team?

Members of the CORE program, have the ability to chat with our coaching team during office hours 8am EST- 8pm EST Monday-Friday.  Our coaches love to hear from you!  Chat as often as you like!

EARLY LIFE NUTRITION

Q: What is Early Life Nutrition?

Scientific studies on early life nutrition support that you can have a positive influence on your baby’s nutrition and future health from the first day of your pregnancy up to two years of life and onward.

Scientific evidence suggests that your baby’s future health is influenced by the environment, which you can positively impact.  Nutrition is an essential part of your baby’s environment.

This is a unique window of opportunity, and Nutrimom is dedicated to giving you the support, resources, science-based products, and tools you need to make the greatest, most positive impact on your child’s future health and well being.

THE FIRST 1,000 DAYS

Q: What is the first 1,000 days and why it is so important?

The first 1,000 days from first day of pregnancy to a child’s second birthday, offer a unique window of opportunity to build long-term health.  Good nutrition and the establishment of healthy habits during this critical period really matter.  These behaviors and habits impact a child’s future health.  Adequate nutrition during early life is foundational to maternal, neonatal, infant and toddler health in the short and long-term.   We work hand in hand with passionate partners to mobilize and motivate our stakeholders about the health benefits of good nutrition in early life.  We invest in scientific research of early life nutrition and work with health-care professionals to develop innovative ways to help improve the health of current and future generations.  We actively engage, encourage and promote the benefits of breastfeeding for both mother and child.  We work to ensure all parents have access to simple and relevant dietary guidelines at all stages during the first 1,000 days allowing them to make appropriate and informed feeding choices for their children.

MEMBERSHIP INQUIRIES

Q: What is your cancellation policy?

You may cancel your membership  at any time by contacting us at 1-844-NUTRICIA (1-844-688-7424) or hello@nutrimom.com. In order to avoid any future charges, you must cancel your membership before the next monthly cycle or your card will be charged.  We do not provide prorated refunds for memberships cancelled in the middle of a billing period.

Q: Can I cancel at any time?

Yes, you can cancel at any time. Please email us at Hello@nutrimom.com, or call to speak to a Customer Care Specialist at 1-844-688-7424.  IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE NEXT BILLING DATE, YOU WILL BE CHARGED FOR THAT MONTHS MEMBERSHIP. We do not provide prorated refunds for memberships cancelled in the middle of a billing period.

Q: Can I pause my membership?

You can pause once per calendar year for no more than three months total. Please contact Please contact Customer Care at Hello@nutrimom.com or 1-844-688-7424 and they will be able to pause your membership.

Q: How can I change/edit my information?

Please contact Customer Care at Hello@nutrimom.com or 1-844-688-7424 and they will be able to assist you with this inquiry.

Q: I cannot access my account. What to do?

Please call our Customer Care Line at 1-844-688-7424 and we will be more than happy to assist you.

PRODUCTS/ORDER

Q: What are the Nutrimom products?

Our Nutrimom products are tailored to the specific needs of the specific stages for mom and baby. All our products are made in the US and approved by the FDA.

Pregnancy – A prenatal supplement and nutrition bars adapted to the needs of each trimester.

Breastfeeding – A breastfeeding and postnatal supplement and nutrition bars to support breast health and help restore the  body reserves

Baby to 2 years – infant formulas (IFFO, Comfort/HA and GUM) to support the baby’s healthy growth and the optimal development of his brain and immune system.

Q: Are you products organic and natural?

They are not organic but our products are made with natural ingredients.

Q: How safe are your products?

Nutrimom adheres to the highest standards and CGMP (current Good Manufacturing Practices) best practices in the production of our bars, dietary supplements, infant formula, and toddler milk. All of our products are based on science and are developed by experts in maternal and infant nutrition. Some of our nutrition bars contain cashews, sesame seeds, and almonds and both of our supplements contain fish oil. If you have concerns about allergies, please email us at Hello@nutrimom.com or call us at 1-844-688-7424.

Q: I am not part of the program can I still order your products on the website?

Yes, of course! Our products are currently not available for purchase on www.nutrimom.com but they are available for purchase on www.diapers.com as well as in select BuyBuyBaby & ShopRite stores.

Q: Can I pick up my order?

No, your order will be shipped to the address which you provided when placing the order.

Q: Can I order by phone?

Yes, you can order by phone.

Q: Is your Nutrilon Formula in the US the same formulation as Nutrilon overseas?

They are comparable.  The formulation was adjusted to FDA standards.  It does include  the same patented prebiotic (short-chainGOS/long-chainFOS) mix known to support the immune system.

Q: Are your products tested on animals?

Our products are not tested on animals.

Q: Are these products exclusive to the Nutrimom Program?

Our products are available through the Nutrimom Program, Diapers.com and in select retail locations.

Q: Do you offer live chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of the page on www.nutrimom.com.

MY ACCOUNT

Q: How can I change/edit my information?

Please contact Customer Care at Hello@nutrimom.com or 1-844-688-7424 and they will be able to assist you with this inquiry.

Q: I cannot access my account. What to do?

Please call our Customer Care Line at 1-844-688-7424 and we will be more than happy to assist you.

PAYMENT

Q: What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard and American Express. We do not accept PayPal, Money Orders, or personal checks.

Q: Can I pay by phone?

Yes, you can order our products through our customer care team.  We can be reached at 1-844-688-7424.

Q: How can I update my credit card information?

Please call our Customer Care Line at 1-844-688-7424 and we will be more than happy to assist you.

PRIVACY

Q: Can you please let me know how my personal data will be used?

Your personal data will only be shared with the coaching team to help with your pregnancy and your baby and to ensure we are providing a unique Nutrimom experience just for you!

Q: How will my data be protected?

In addition to our secure technology platform, Nutrimom adheres to a third-party certified privacy policy that implements the industries best practices to ensure the highest levels of data privacy protection and management.

Q: Is my information secure on Nutrimom.com?

When you register with Nutrimom, your account is protected by a password you set for privacy and security. All sensitive information (such as your credit card information) provided to Nutrimom, is transmitted using Secure Socket Layer (SSL) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our web site that is only accessible by certain qualified employees of Nutrimom.

GENERAL

Q: Where is the Nutrimom office located?

The Nutrimom office is located in Westchester, NY.  Our address is 100 Hillside Avenue, White Plains, NY 10603.

Q: What Brands do you carry?

We carry Nutrimom and Nutrilon product lines.

Q: Do you accept insurance?

At this time we do not accept insurance as a form of payment, but some insurance plans might reimburse the cost of the program, as it it cludes Nutritional Consultations with Registered Dietitians. Please consult with your insurance representative.

NUTRIMOM PRENATAL & POSTNATAL SUPPLEMENT (WITH VITAMINS AND MINERALS)

Q: Are there any allergens in Nutrimom breastfeeding & postnatal?

Yes, Nutrimom breastfeeding & postnatal supplements contain fish (anchovy) and soybeans.

Q: Is the fish oil in your supplement mercury free?

Safety concerns regarding mercury may apply to eating fish, but likely not to taking fish oil supplements. Nutrimom Prenatal and Nutrimom Breastfeeding contain fish oil from species of wild fish that are low on mercury, mainly from anchovy (engraulidae). This source of fish oil has been carefully selected for you to make sure it is of the best quality.There are concerns that some species of fish may contain contaminants that may be harmful to pregnant or breastfeeding women. Mercury tends to build up in fish meat more than in fish oil, and fish oil supplements appear to contain almost no mercury.

Q: You say Nutrimom prenatal and breastfeeding supplement are formulated to reduce burping and fishy after taste. How does that work?

Nutrimom dietary supplements are enteric coated. The coating prevents the soft gels from being digested in the stomach, which means that the fish oil (source of DHA and EPA) will not be released and the stomach and  will reduce burping, fishy reflux and aftertaste.

Q: What is the source of gelatin that you are using in your dietary supplements?

The gelatin that we use in our products is derived from bovine (beef).

Q: Are Nutrimom dietary supplements kosher?

No. Nutrimom dietary supplements are not kosher.

Q: Where are Nutrimom dietary supplements manufactured?

Nutrimom dietary supplements are manufactured in the US.

Q: Does Nutrimom prenatal comply with Food and Drug Administration (FDA) GMPs?

We take great pride in providing high quality, safe products to our customers. Our soft gels are manufactured in compliance with Good Manufacturing Practices (GMPs) set forth by the FDA. GMPs are related to the manufacturing, packaging, labeling or holding of dietary supplements. Manufacturers are required to evaluate their products’ identity, purity, strength and composition.

Q: How should I store Nutrimom dietary supplements?

We recommend storing Nutrimom dietary supplements in a cool and dry place. Also please make sure to keep the bottle away from children.

Q: How many soft gels should I take per day?

We recommend taking two soft gels daily with or without food. Eating a healthy diet along with your recommended daily supplement is important for both you and your baby.

Q: Can I take Nutrimom breastfeeding & postnatal in combination with another multivitamin?

Please consult your doctor in case you intend to combine Nutrimom dietary supplements with another multivitamin.

NUTRIMOM NUTRITIONAL BARS

Q: Do Nutrimom bars contain trans- fat?

As we want to contribute to your long-term health, there is 0g trans-fat in our bars. Eating trans-fat raises the level of low-density lipoprotein (LDL or "bad") cholesterol in the blood.  An elevated LDL blood cholesterol level can increase your risk of developing cardiovascular disease.

Q: Are Nutrimom bars kosher?

Yes, all four bars are kosher.

Q: Where are Nutrimom bars manufactured?

Nutrimom bars are manufactured in the US.

Q: Where can I buy your bars?

Our Nutrimom bars are available for purchase on Diapers.com and select BuyBuyBaby and ShopRite stores.  For any questions regarding product availability, please contact 844-688-7424 and speak with our customer care team.

Q: Are the Nutrimom Bars packaging recyclable?

Unfortunately at this time, our wrappers are not recyclable.

Q: How should I store Nutrimom bars?

We recommend storing Nutrimom bars in a cool and dry place.

Q: Your ingredients list says 'chicory root fiber'. I heard chicory root fiber in pregnancy might not be good. Should I be worried?

Scientific evidence supports the safety of ingesting chicory root fiber in small doses during pregnancy.

Q: Your ingredient lists, says 'natural flavor'. Can you explain what this is?

No artificial flavoring has been added.

Q: Can I take Nutrimom bars in combination with Nutrimom dietary supplements?

Yes, our supplements have been developed to be taken along with a healthy diet including our Nutrimom supplements.

Q: Are Nutrimom bars non-GMO?

We currently use gluten-free ingredients in our nutrition bars and we are in the process of becoming non-GMO verified. Danone is committed to understanding the latest information about the safety of GMO products and at present, no elements have been identified to suggest a risk for consumer health.

NUTRIMOM APRICOT CASHEW ENERGY BAR

Q: How much added sugar is in Nutrimom Energy Apricot Cashew?

Nutrimom Apricot-Cashew Energy Bar contains 3 grams of added sugar out of the total of 5 grams sugar.

Q: Does Nutrimom Energy Apricot Cashew contain any allergens?

Yes, Nutrimom Energy Apricot Cashew contains Cashews.

NUTRIMOM SUPERFRUIT ENERGY BAR

Q: How much added sugar is in Nutrimom Energy Superfruit?

Nutrimom Superfruit Energy contains 4 grams of added sugar out of the total of 8 grams of  sugar.

Q: Does Nutrimom Energy Superfruit contain any allergens?

No, Nutrimom Energy Superfruit contains no allergens.

NUTRIMOM LEMON GINGER BAR

Q: How much added sugar is in Nutrimom LemonGinger?

Nutrimom LemonGinger contains on 1 gram of added sugar out of the total of 11 grams of sugar.

Q: Does Nutrimom Lemon Ginger contain any allergens?

Yes, Nutrimom Lemon Ginger contains almonds and sesame.

NUTRIMOM FIG & PRUNE BAR

Q: How much added sugar is in Nutrimom Fig & Prune?

Nutrimom Fig & Prune contains  3 gram of added sugar out of the total of 8 grams of sugar.

Q: Does Nutrimom Fig & Prune contain any allergens?

Yes, Nutrimom Fig & Prune contains almonds and sesame.

NUTRILON INFANT FORMULA

Q: What are the benefits of the Nutrilon Infant 0-12 months?

Nutrilon Infant formula with Iron is a milk-based powder that is complete nutrition to support growth and development. This product has DHA & ARA, key nutrients found in breast milk to help support brain and eye development. It also contains calcium to build strong bones and has a patented prebiotic mix to help support your baby’s immune system. 

Q: Should I use baby formula beyond its expiration date?

No, all baby formula containers have "use by" or "use before" dates to ensure that the consumer receives a wholesome, high-quality product. Baby formula should not be purchased or fed beyond the expiration date. Always check the date when purchasing infant formula. 

*If the consumer gives the child expired formula we classify this as an adverse event.

Q: How do I supplement breastfeeding with formula?

A health-care professional should be contacted anytime you are switching baby formulas or feeding methods because he or she is the expert who knows the special needs of your baby.

Q: How long can I keep baby formula in the refrigerator?

According to the International Formula Council, baby formula that is prepared from powder and placed in bottles for feeding should be refrigerated and used within 24 hours.

Q: What are the benefits of the Nutrilon Sensitive 0-12 months?

Nutrilon Sensitive Infant formula with Iron is a milk-based powder that is easy to digest for fussiness or gas. It is complete nutrition to support growth and development. This product has DHA & ARA, key nutrients found in breast milk to help support brain and eye development. It also contains calcium to build strong bones and has a patented prebiotic mix to help support your baby’s immune system. This is a reduced lactose infant formula and has partially broken down whey protein for babies experiencing fussiness or gas.

Q: Is the Nutrilon Formula Kosher?

We are certified kosher by the Orthodox Union (OU). This means that our Infant Formula can be consumed by all those who observe kosher dietary laws or who have other dietary requirements.

Q: Is the Nutrilon Formula Halal Certified?

Yes, we have been certified Halal by the Islamic Services of America (ISA). This means that our Infant Formula can be consumed by all those who observe Halal dietary guidelines or who have other dietary requirements.

Q: Can I heat my baby’s formula in the Microwave?

No. Microwaving causes “hot spots” and can therefore cause serious burns to your baby. Part of the formula will heat faster than others. The parts that are heated extensively may have nutrient breakdown. Nutrients are destroyed with high temperatures.

Q: How much formula does my baby need?

Please refer to your Health care provider. Formula needs are according to weight and other medical conditions which only a Health care Provider should decide.

Q: How long can a bottle of infant formula remain unrefrigerated?

Formula that is removed from refrigeration should be used within two hours or discarded. Because of possible bacterial contamination, formula remaining in a bottle one hour after the start of feeding should also be discarded.

Q: Can formula powder be frozen or placed in the refrigerator?

No. Moisture and bacteria from the refrigerator or freezer will get into the powder. The powder will not mix well with water and may even separate, with an oily layer on top of the formula. This can make your infant ill.

Q: How long can the powder be used once it is opened?

One month. After this time fats and oil oxidize. Please refer to the label.

Q: Does infant formula have a HCPC code?

No. HCPC number is necessary for hospitals, health plans and individuals to receive insurance reimbursement.

Q: Do you test your formula on animals?

No.

Q: Are the infant formula tubs recyclable?

Yes. The tubs are #2 HDPE plastic and can be recycled, depending on the capability of the recycling facilities in your local area.

Q: Are the formula tubs BPA free?

The plastic tubs and closures do not contain BPA.

Q: What is the difference between prebiotics and probiotics?

Prebiotic oligosaccharides (OS) are non-digestible carbohydrates which resist stomach acid. They escape digestion and pass into the colon to act as nutrients to the friendly bacteria, or probiotics, that reside there. Probiotics are friendly gut bacteria that by attaching themselves to the lining of the gut compete with potentially harmful bacteria.

Thank you for telling your friend about the Nutrimom program.